Refund policy

Refund and Return Policy

At The Beauty House, our platform brings together independent beauty professionals who offer their services within our salon facilities. Each professional operates their own business, sets their own prices, and is solely responsible for the services they provide.

Refunds and Cancellations

Because each professional is an independent business, refunds and cancellation terms may vary depending on the professional providing the service.

• If you wish to request a refund, reschedule, or raise a concern, please contact the specific professional directly.

• If the professional does not yet have a published refund or cancellation policy, you may contact The Beauty House team at info@thebeautyhouse.es and we will help you reach the professional involved.

Non-Refundable Services

Certain services may not be eligible for a refund once the appointment has taken place or the service has been rendered, particularly for:

• Personalized or custom beauty services

• Hair extensions, nail, or aesthetic treatments already initiated

Platform Responsibility

The Beauty House does not directly sell or provide beauty services. Our role is to provide the professional space, online presence, and booking tools that connect clients with independent beauty experts. As such, The Beauty House cannot issue refunds directly on behalf of professionals.

Contact

For assistance or to report an issue, please email us at info@thebeautyhouse.es